Michael Isgett
About Michael Isgett
Michael Isgett serves as the Manager of Customer Success Support at Benefitfocus, where he has worked since 2019. He has a diverse background in customer service and management, with experience in various roles across multiple companies.
Work at Benefitfocus
Michael Isgett has been employed at Benefitfocus since 2014, initially serving as a Benefits Administrator for one year. He transitioned to a Team Lead role in 2015, where he has worked for nine years. In 2019, he became the Manager of Customer Success Support. In this managerial position, he oversees a team that manages case triage for over 130 customers, focusing on enhancing customer satisfaction through effective support strategies.
Previous Employment Experience
Before his tenure at Benefitfocus, Michael Isgett held several positions in customer service and support roles. He worked as a Sales Associate at American Eagle Outfitters for eight months in 2013. He also served as a Guest Service Associate at Destination XL Group, Inc. for six months in 2014. Additionally, he worked as a Sales Associate at Bath & Body Works from 2012 to 2014. Earlier in his career, he was a Lifeguard at Charleston County Park & Recreation Commission from 2011 to 2013.
Education and Expertise
Michael Isgett studied at Winthrop University from 2011 to 2012 for one year. He also attended Trident Technical College. His educational background supports his expertise in customer success and management, particularly in leading teams and enhancing customer satisfaction.
Managerial Role and Responsibilities
In his role as Manager of Customer Success Support at Benefitfocus, Michael Isgett is responsible for managing secondary support analysts. His focus is on improving customer satisfaction through effective case management and support strategies. His leadership involves overseeing a team dedicated to addressing the needs of a diverse customer base.