Mike Vetter
About Mike Vetter
Mike Vetter serves as the Senior Vice President of Customer Success at Benefitfocus, where he has worked since 2018. He has extensive experience in the Benefits Administration, Healthcare, and Insurance industries, with previous roles at Crum & Forster and Mercer.
Work at Benefitfocus
Mike Vetter has served as the Senior Vice President of Customer Success at Benefitfocus since 2018. In this role, he focuses on enhancing client satisfaction and ensuring the effective delivery of services. His responsibilities encompass both North America and Latin America, where he leads initiatives aimed at improving customer experiences and outcomes. Vetter's leadership in this position emphasizes the importance of aligning client needs with organizational capabilities.
Previous Experience at Crum & Forster
Prior to his current role, Mike Vetter worked at Crum & Forster as an Operations Executive from 1999 to 2000. This position was based in Morristown, New Jersey. During his tenure, he contributed to operational efficiencies and supported the organization's objectives within the insurance sector.
Previous Experience at Mercer
Mike Vetter held the position of Senior Operations and Client Management at Mercer from 2017 to 2018 in New York, New York. In this role, he was responsible for managing client relationships and overseeing operational processes. His work at Mercer further developed his expertise in the benefits administration and healthcare industries.
Education and Expertise
Mike Vetter studied Business Administration at Philadelphia University. His educational background supports his extensive experience in change management and organizational development. Vetter's expertise includes leading teams to enhance client satisfaction and achieving strong profit and loss performance within the organizations he has served.
Industry Experience
Mike Vetter has significant experience in the Benefits Administration, Healthcare, and Insurance industries. His career spans various leadership roles where he has focused on operational excellence and client management. Vetter's geographic responsibilities include both North America and Latin America, reflecting his capability to manage diverse markets and client needs.