Nicole Carmichael
About Nicole Carmichael
Nicole Carmichael is a Desktop Support Technician with extensive experience in technical support for software and hardware issues. She has worked at Benefitfocus since 2015 and previously held positions at Peoplematter and Verety LLC.
Current Role at Benefitfocus
Nicole Carmichael has been serving as a Desktop Support Technician at Benefitfocus since 2015. In this role, she is responsible for providing technical support to users, addressing both software and hardware issues. Her work involves rapidly diagnosing and troubleshooting client issues, particularly in time-critical IT environments. With nearly a decade of experience at Benefitfocus, she has developed a strong understanding of the company's systems and user needs.
Previous Experience at Peoplematter
Prior to her current position, Nicole worked at Peoplematter as an IT Administrator from 2011 to 2014. During her three years in this role, she was based in Charleston, South Carolina. Her responsibilities included managing IT support and ensuring the smooth operation of technical systems. This experience contributed to her extensive skill set in providing effective technical support.
Background in IT Support
Nicole began her career in IT support at Verety LLC, where she worked as an IT Support Technician II from 2007 to 2009. This two-year position allowed her to build foundational skills in technical support and client/server environments. Her background in IT support has equipped her with the ability to resolve complex networking challenges and enhance user experience.
Education and Technical Expertise
Nicole studied at Minnesota State Community and Technical College, where she earned an Associate's degree in Applied Science from 2005 to 2007. This educational background provided her with essential knowledge and skills in technology, which she has applied throughout her career. Her expertise includes significant experience in client/server support and a proven track record in resolving technical support challenges.