Nicole Keyser
About Nicole Keyser
Nicole Keyser serves as the Helpdesk Manager at Benefitfocus, where she has worked since 2015. She has significant experience in IT support and has led various projects, including migrating to a cloud-based environment and managing a large fleet of macOS devices.
Work at Benefitfocus
Nicole Keyser has served as Helpdesk Manager at Benefitfocus since 2015. In this role, she has been instrumental in managing IT support operations and enhancing the company's technological infrastructure. Keyser played a significant role in migrating from a physical macOS JAMF environment to a cloud-based Windows JAMF environment, utilizing AWS for database backups. She has also led the enrollment of the entire Mac fleet into the Device Enrollment Program, overseeing a project that lasted several months. Her responsibilities include managing a fleet of over 500 macOS devices and implementing security controls through Config Profiles.
Education and Expertise
Nicole Keyser studied at Minnesota State Community and Technical College, where she earned an Associate of Applied Science degree from 2005 to 2007. Prior to this, she completed her high school education at West Fargo High School from 1999 to 2003. Her educational background has equipped her with the skills necessary for her roles in IT support and management. Keyser's expertise includes managing JAMF infrastructure, creating automation scripts, and implementing security measures for company devices.
Background
Before joining Benefitfocus, Nicole Keyser worked at Verety LLC as an IT Support Technician II from 2007 to 2009 in West Fargo, ND. She then transitioned to PeopleMatter, where she served in IT Administration from 2011 to 2014 in Charleston, SC. These positions provided her with foundational experience in IT support and administration, contributing to her current role at Benefitfocus.
Achievements
During her tenure at Benefitfocus, Nicole Keyser implemented the PaperCut system from the ground up, improving the company's printing management capabilities. She has also worked closely with Internal Systems and Cyber Security teams on significant corporate projects, including migrations to Microsoft Defender ATP and Cisco Umbrella. Her contributions to these initiatives reflect her commitment to enhancing IT operations and security within the organization.