Nishla Amant
About Nishla Amant
Nishla Amant is a Customer Success Manager at Benefitfocus, where she has worked since 2016. She has extensive experience in client relations and benefits management, having held various roles in multiple organizations over the past two decades.
Current Role at Benefitfocus
Nishla Amant has been serving as a Customer Success Manager at Benefitfocus since 2016. In this role, she focuses on ensuring client satisfaction and optimizing the use of Benefitfocus's services. Her experience in customer success enables her to effectively address client needs and foster long-term relationships. Nishla operates from Charleston, South Carolina, where she contributes to the company's mission of providing innovative benefits solutions.
Previous Experience in Customer Service and Operations
Prior to her current position, Nishla held various roles that contributed to her expertise in customer service and operations. She worked as a Service Delivery Manager at ConnectYourCare from 2015 to 2016, where she managed service delivery processes. Before that, she was a Client Relationship Executive at Businessolver from 2014 to 2015, focusing on client engagement and relationship management. Her earlier experience includes roles at Aon, where she served as a Benefit Services Manager and Benefit Operations Manager.
Background in Human Resources and Payroll
Nishla began her career in human resources, working at HMSHost in various capacities from 2001 to 2005. She served as a Human Resources Specialist for six months and later as a Human Resources and Payroll Support Analyst for four years. This foundational experience in HR provided her with insights into employee benefits and payroll processes, which she later applied in her roles in benefits management.
Educational Background
Nishla Amant studied at the University of Phoenix, where she gained knowledge and skills that support her career in customer success and benefits management. Her education has equipped her with a solid understanding of business operations and client relations, which she has applied throughout her professional journey.