Paul Parker
About Paul Parker
Paul Parker is a Helpdesk Specialist 2 at Benefitfocus in Charleston, South Carolina, with extensive experience in technical support and customer service across various companies since 2010. He holds a Master's degree in International Studies and specializes in broadband capacity implementation, 802.11 Wireless Networking, and RF Propagation.
Work at Benefitfocus
Paul Parker has been employed at Benefitfocus since 2019, serving as a Helpdesk Specialist 2. His role involves providing technical support and assistance to users, ensuring efficient operation of IT services. Based in Charleston, South Carolina, he has contributed to the company's commitment to customer service and technical excellence for over five years.
Current Role at Windstream Communications
In addition to his position at Benefitfocus, Paul Parker has worked at Windstream Communications since 2010 as a Helpdesk Technician Specialist II. Located in Little Rock, Arkansas, he has accumulated 14 years of experience in this role, focusing on delivering technical support and resolving customer inquiries effectively.
Previous Experience in IT Support
Paul Parker has a diverse background in IT support roles. He worked as an IT Consultant at Manpowergroup from 2002 to 2003 and held positions at U.S. Cellular and T-Mobile, where he was involved in customer service and technical support. His experience also includes a role as a Helpdesk Support Technician at Flightsafety International and as an IT Helpdesk Technician at Exterran.
Education and Expertise
Paul Parker studied at Tulsa Community College, earning a Master of International Studies from 1999 to 2002. He furthered his education at Northeastern State University from 2018 to 2020. His expertise includes broadband capacity implementation, 802.11 Wireless Networking, RF Propagation, and PC desktop support, highlighting his technical knowledge and skills in the IT field.
Customer Service Focus
Throughout his career, Paul Parker has emphasized customer service, particularly in technical support roles. His experience in various helpdesk positions has equipped him with the skills necessary to address user needs effectively and ensure a positive experience for customers seeking technical assistance.