Peter Williams
About Peter Williams
Peter Williams is a Customer Success Specialist with extensive experience in configuring and maintaining large-market healthcare software accounts. He holds a Bachelor's degree in English Language and Literature from Sewanee-The University of the South and has worked in various roles within the healthcare software industry.
Current Role at Benefitfocus
Peter Williams currently serves as a Customer Success Specialist at Benefitfocus, a position he has held since 2019. In this role, he focuses on ensuring customer satisfaction and success with the company's healthcare software solutions. His expertise includes configuring and maintaining large-market healthcare software accounts, which is essential in providing effective support to clients.
Previous Experience at Benefitfocus
Peter Williams has a notable history with Benefitfocus, having worked in various capacities. He was a Customer Success Analyst from 2013 to 2016, where he contributed to customer engagement strategies. He later transitioned to a Customer Success Specialist role from 2019 to 2020, and briefly worked as Self Employed within the organization from 2020 to 2021. His experiences at Benefitfocus have provided him with a strong foundation in customer success within the healthcare software industry.
Education and Expertise
Peter Williams earned his Bachelor's degree in English Language and Literature with a minor in Russian Studies from Sewanee-The University of the South, completing his studies from 2005 to 2010. His educational background complements his professional expertise in project planning and customer success within the healthcare software sector. He is also skilled in using collaborative software tools such as Confluence and JIRA.
Career Background
Peter Williams has a diverse career background that includes roles in both hospitality and technology. Before his tenure at Benefitfocus, he worked as a Bellman at The Sebastian Vail A Timbers Resorts Hotel & Residence Club from 2011 to 2013. After his time at Benefitfocus, he joined Blackbaud as a Client Advocate and Technical Engineer in 2021, where he continues to apply his skills in customer support and technical solutions.
Freelance Writing Experience
In addition to his roles in customer success and technical engineering, Peter Williams has been working as a Freelance Writer since 2018. This self-employed position allows him to leverage his writing skills while maintaining flexibility in his professional endeavors. His writing experience adds another dimension to his expertise in communication and customer engagement.