Rick (R.J.) Graham
About Rick (R.J.) Graham
Rick (R.J.) Graham serves as a Customer Success Manager at Benefitfocus, where he manages client relationships for large market clients. With extensive experience in various leadership and management roles, he has been an independent business owner and copywriter since 2018.
Work at Benefitfocus
Rick Graham has served as a Customer Success Manager at Benefitfocus since 2019. In this role, he manages client relationships for large market clients, specifically those with employee counts ranging from 2,000 to 10,000. His responsibilities include handling product up-sales and new product implementations, ensuring compliance with HIPAA privacy standards during client interactions, and conducting quarterly leadership reviews to assess and improve service delivery.
Education and Expertise
Rick studied Business Management and Leadership at the University of Phoenix, where he achieved an Associate's degree from 2007 to 2010. His educational background supports his extensive experience in customer success, leadership coaching, and project management. He is proficient in utilizing Atlassian JIRA and Salesforce software for project management tasks.
Background
Rick has a diverse professional background with over 30 years of experience across various industries. He has held multiple roles, including Operations Manager at Discover Financial Services and Sales Manager at Evolution Funding Ltd. Prior to his current position, he worked as a Career Coach and Leadership Coach at Graham Innovative Management Solutions from 2017 to 2019.
Achievements
Throughout his career, Rick has developed a strong skill set in client management, leadership training, and sales. He has successfully managed client relationships and conducted leadership reviews to enhance service delivery. His experience in various roles, including Operations Manager and Sales Manager, has contributed to his expertise in ensuring compliance with industry standards and improving client satisfaction.