Ripley Bowker
About Ripley Bowker
Ripley Bowker is a Customer Success Specialist at Benefitfocus, where she has worked since 2019. She has a diverse background in customer service and administration, with experience in various roles across multiple organizations in South Carolina.
Current Role at Benefitfocus
Ripley Bowker currently serves as a Customer Success Specialist at Benefitfocus, a position held since 2019. In this role, Bowker collaborates with various internal teams to ensure the effective resolution of customer issues, particularly during the annual Open Enrollment period. Bowker's responsibilities include managing and prioritizing customer concerns, ensuring that critical issues are escalated as necessary. This position builds on previous experience at Benefitfocus, where Bowker worked as an Application Analyst and Benefits Administrator.
Previous Experience at Benefitfocus
Ripley Bowker has a history of working at Benefitfocus, starting as a Benefits Administrator from 2015 to 2017, followed by a role as an Application Analyst from 2017 to 2019. In these positions, Bowker developed skills in customer service and application management, contributing to a comprehensive understanding of the company's operations and customer needs.
Education and Qualifications
Ripley Bowker studied at the College of Charleston, where a Bachelor of Science (BS) degree was achieved in Business Administration and Hospitality and Tourism Management. The educational background spans from 2007 to 2014, providing a foundation for Bowker's career in customer service and management.
Involvement with HOBY South Carolina
Since 2014, Ripley Bowker has been involved with HOBY South Carolina as a Facilitator and Fundraising Assistant. Over the past decade, Bowker has played a key role in facilitating and assisting with fundraising efforts, contributing to the organization's mission and outreach initiatives.
Diverse Work History
Ripley Bowker's professional background includes various roles across different industries. Prior to current positions, Bowker worked as a Bridal Coordinator at Pink Dot Beauty Bar, a Marketing and Communication Assistant at the Medical University of South Carolina, and an Office Manager and Marketing Assistant at SCOPUS Security Solutions. Additionally, Bowker gained retail experience as a Sales Associate at Victoria's Secret.