Robert Harris
About Robert Harris
Robert Harris serves as the Sr. Director of Account General Management at Benefitfocus, where he has worked since 2014. He has a background in strategic consulting and management, with previous roles at BlueCross BlueShield of NC, Topaz Shared Services, and VSP.
Work at Benefitfocus
Robert Harris has served as the Sr. Director of Account General Management at Benefitfocus since 2014. In this role, he is responsible for overseeing cross-functional teams and establishing policies and procedures that drive cross-sell opportunities, growth, retention, profitability, and customer satisfaction. His leadership contributes to the development of productive and collaborative partnerships within the organization.
Previous Experience at BlueCross BlueShield of NC
Prior to his current position, Robert Harris worked at BlueCross BlueShield of North Carolina as a Principal Strategic Consultant from 2007 to 2011. During his four-year tenure, he focused on strategic initiatives that aimed to enhance customer engagement and operational efficiency.
Experience at Topaz Shared Services
Robert Harris held the position of Director of Sales Technology at Topaz Shared Services from 2011 to 2013. In this role, he was involved in the implementation and management of sales technology solutions, contributing to the overall effectiveness of the sales team.
Career at VSP
Robert Harris worked at VSP in various capacities from 1998 to 2005. He began as a Strategic Account Manager and later transitioned to Manager of Product Development. His responsibilities included managing and monitoring projects from initiation through delivery, ensuring compliance with contractual targets and Service Level Agreements.
Education and Expertise
Robert Harris possesses extensive experience in account management and strategic consulting. His expertise includes establishing policies for growth and customer satisfaction, as well as managing cross-functional teams. His background in sales technology and product development further enhances his capabilities in driving organizational success.