Sam Kale
About Sam Kale
Sam Kale serves as the Managing Director of Service Center Operations at Benefitfocus, a position he has held since 2018. Previously, he worked as the Director of Operations for Home-Based Servicing at American Express from 2010 to 2014.
Work at Benefitfocus
Sam Kale serves as the Managing Director of Service Center Operations at Benefitfocus. He has held this position since 2018, contributing to the company's operational strategies and service delivery. His role involves overseeing the service center, ensuring efficient operations and high-quality customer support. Benefitfocus is known for its technology solutions in the benefits management sector, and Kale's leadership is integral to maintaining service excellence.
Previous Experience at American Express
Prior to his current role, Sam Kale worked at American Express as the Director of Operations for Home-Based Servicing from 2010 to 2014. During his tenure, he was based in Greensboro, North Carolina, where he managed operations related to home-based customer service. His experience at American Express provided him with insights into operational efficiency and customer service management.
Education and Expertise
Sam Kale holds a Master of Science degree from the University of North Carolina at Greensboro, which he completed from 1999 to 2001. He also earned a Bachelor of Science degree from North Carolina State University, where he studied from 1991 to 1996. His educational background equips him with a strong foundation in management and operational strategies.
Background
Sam Kale has a diverse professional background with significant experience in operations management. He has worked in various capacities that focus on enhancing service delivery and operational efficiency. His career spans over two decades, with key roles in both the financial services and technology sectors.