Sheree "Re" Wright
About Sheree "Re" Wright
Sheree 'Re' Wright serves as the Benefits Center Customer Service Manager at Benefitfocus.com, Inc., where she enhances customer satisfaction and retention through education and advocacy. With a diverse background in management and communications, she has over six years of experience in her current role and has held various positions in customer service and the military.
Work at Benefitfocus
Sheree Wright has been serving as the Benefits Center Customer Service Manager at Benefitfocus since 2018. In this role, she focuses on enhancing customer satisfaction and retention by educating and advocating for customers based on industry and technology trends. Wright successfully leads the internal Benefitfocus team to ensure high-quality work and effective coordination across departments. She has played a key role in driving annual open enrollment success by developing actionable steps, assigning owners, and removing roadblocks to streamline processes.
Education and Expertise
Sheree Wright holds a Bachelor’s Degree in History - Secondary Education from the University of Arkansas at Little Rock, which she completed from 2002 to 2004. Additionally, she has a Bachelor’s Degree in Business Administration and Management from the University of Nebraska-Lincoln, earned between 1990 and 1994. Wright also studied Human Resources Management at Pulaski Technical College, where she obtained an Associate’s Degree from 2000 to 2002. Furthermore, she completed a Broadcast Journalism certification at the United States Army Defense Information School in 2000.
Background
Before joining Benefitfocus, Sheree Wright held various positions that contributed to her expertise in customer service and management. She worked as a General Manager at Mazzio's from 2015 to 2019, overseeing the Customer Service Center. Prior to that, she served as Manager of Government Enterprise at Cardinal Health from 2011 to 2015. Wright also has experience in the United States Army Reserves, where she worked as a Broadcast Journalist and Content Manager for the Armed Forces Television Network from 2000 to 2008.
Achievements
Sheree Wright has demonstrated effective leadership and management skills throughout her career. At Benefitfocus, she has successfully led initiatives to improve customer satisfaction and retention. Her ability to drive annual open enrollment success showcases her capability in developing actionable strategies and coordinating efforts across teams. Wright's background in various managerial roles has equipped her with a strong understanding of governance, decision-making processes, and technology infrastructure within the customer service domain.