Stehle Smith
About Stehle Smith
Stehle Smith is a Customer Success Specialist at Benefitfocus, where he has worked since 2017. He has extensive experience in customer service and claims adjustment, having previously held roles at Allstate and Farmers Insurance.
Work at Benefitfocus
Stehle Smith has been employed at Benefitfocus since 2017, serving as a Customer Success Specialist. In this role, Smith has worked directly with customers to troubleshoot and research product-related questions. Smith acts as a key communication point for customer issues, demonstrating a strong understanding of the systems involved. Prior to the current position, Smith held various roles at Benefitfocus, including Application Consultant and Application Analyst, contributing to a total of over four years of experience within the organization.
Education and Expertise
Stehle Smith completed a Bachelor's degree in Biology at the College of Charleston, studying from 1992 to 1997. Smith also attended Clinton High School from 1988 to 1992. This educational background provides a foundation for Smith's analytical skills and problem-solving abilities, which are essential in the role of Customer Success Specialist.
Background
Before joining Benefitfocus, Stehle Smith gained significant experience in the insurance industry. Smith worked at Farmers Insurance as a Senior Claims Adjuster from 2006 to 2013 and at Allstate as a Claims Adjuster from 2003 to 2006. These roles involved managing customer claims and resolving issues, which contributed to the development of strong customer service skills.
Professional Experience
Stehle Smith's professional journey includes various roles that emphasize customer service and technical support. After starting at Allstate, Smith transitioned to Farmers Insurance and later returned to Benefitfocus, where Smith held positions as Application Consultant and Application Analyst before becoming a Customer Success Specialist. This diverse experience has equipped Smith with the ability to collaborate with associates and resources to resolve complex customer issues effectively.