Stephen Wright
About Stephen Wright
Stephen Wright is a Benefits Analyst at Benefitfocus, where he has worked since 2016. He has a background in computer and information sciences and has held various roles in benefits administration and human resources.
Work at Benefitfocus
Stephen Wright has been employed at Benefitfocus since 2016, initially serving as a Benefits Administrator for eight years. In 2017, he transitioned to the role of Benefits Analyst, where he has worked for seven years in the Charleston, South Carolina area. In his current position, he monitors the Salesforce Approval Queue to resolve customer issues within the designated service level agreement (SLA). He collaborates with Benefit Support Consultants, Analysts, and Technical Solutions Specialists to proactively identify and address potential issues.
Education and Expertise
Stephen Wright earned a Bachelor's degree in Computer and Information Sciences and Support Services from the University of South Carolina-Columbia, completing his studies from 2000 to 2004. His educational background provides him with a solid foundation in technology and support services, which he applies in his current role at Benefitfocus. He utilizes the Getting Things Done (GTD) Task Management Methodology within Outlook to manage tasks and deadlines effectively.
Background
Before joining Benefitfocus, Stephen Wright worked at the University of South Carolina-Columbia as a Desktop Support professional for ten months in 2005 and 2006. He also served in the Army National Guard as a Human Resources Specialist for seven years, from 1999 to 2006, in Eastover, South Carolina. His diverse background in support roles and human resources has contributed to his current expertise in benefits analysis.
Contributions to Process Improvement
Stephen Wright actively contributes to the Better Together Community at Benefitfocus by providing ideas for process improvement and platform enhancements. His role involves analyzing data from Microsoft Excel reports extracted from Vista HRIS, which enables him to efficiently manage large volumes of tasks and contribute to the overall improvement of operational processes.