Tom Pichette
About Tom Pichette
Tom Pichette serves as Customer Success Support III at Benefitfocus, where he has worked since 2021. With a background as a Medevac Pilot in the US Army and experience in data analysis and customer support, he specializes in documentation writing and operational planning.
Work at Benefitfocus
Tom Pichette currently serves as Customer Success Support III at Benefitfocus, a position he has held since 2021. In this role, he is responsible for collaborating with various internal teams to provide support during the annual Open Enrollment period for customers. His previous roles at Benefitfocus include Customer Support Specialist and Data Analyst positions, where he gained experience in customer service and data management.
Education and Expertise
Tom Pichette studied at The Citadel, where he earned a Bachelor of Arts in Political Science, International and Military Affairs from 2007 to 2011. He also attended The Washington Center for Internships and Academic Seminars, achieving a 4.0 GPA in International Politics in 2010. His expertise includes operational planning and team building, which supports his ability to manage customer issues effectively.
Background
Before joining Benefitfocus, Tom Pichette served in the US Army as a Medevac Pilot from 2011 to 2019. This experience provided him with skills in high-pressure decision-making and operational management. He also worked as Chief UAS Pilot at Captive Drone Technologies from 2019 to 2021, further enhancing his technical and leadership skills.
Achievements in Documentation and Auditing
In his current role at Benefitfocus, Tom excels in documentation writing and auditing. He contributes to maintaining an accurate and up-to-date status of all triage actions performed within the issue management system. This attention to detail is crucial for effective issue resolution and customer support.