Trenton Chavis
About Trenton Chavis
Trenton Chavis is a Customer Service Manager at Benefitfocus, where he has worked since 2018. He previously held roles as a Corporate Trainer at Echo Business Solutions Inc and a Customer Support Specialist at Benefitfocus, contributing to team development and client relations.
Work at Benefitfocus
Trenton Chavis has been employed at Benefitfocus since 2018, serving as the Customer Service Manager. In this role, he provides guidance and coaching to the Customer Success Specialist Team, focusing on effective issue escalation and member research. His responsibilities include conducting concentrated file testing to develop new processes during Open Enrollment and adapting to schedule shifts. Chavis emphasizes building confidence between Benefitfocus and its clients through productive meetings and coaching the team on achieving independent goal structures.
Previous Experience at Echo Business Solutions Inc
Before joining Benefitfocus, Trenton Chavis worked at Echo Business Solutions Inc as a Corporate Trainer from 2013 to 2016. During his three years in this position, he conducted various training sessions aimed at educating teammates and other subdivisions about the complexities of current carrier needs. This experience contributed to his skills in team development and training methodologies.
Career Progression at Benefitfocus
Trenton Chavis began his career at Benefitfocus as a Customer Support Specialist from 2016 to 2018. In this role, he developed foundational skills in customer service and support, which paved the way for his promotion to Customer Service Manager. His progression within the company highlights his ability to adapt and grow in a dynamic work environment.
Education and Expertise
Trenton Chavis earned a Bachelor of Science degree in Communication Studies from the College of Charleston, where he studied from 2007 to 2011. He also attended Orangeburg Calhoun Technical College from 2006 to 2007. His educational background in communication has equipped him with the skills necessary for effective team leadership and client interaction.