Tyler Jenkins
About Tyler Jenkins
Tyler Jenkins serves as the Sr. Director of Customer Success and Delivery at Benefitfocus, where he oversees customer delivery for a significant revenue base and manages a team of 75 associates. He has extensive experience in customer management, having held various roles at Benefitfocus since 2010, along with previous positions at Michelin and UPS.
Current Role at Benefitfocus
Tyler Jenkins serves as the Sr. Director of Customer Success and Delivery at Benefitfocus. In this role, he oversees customer delivery for a defined base of customers, contributing to approximately $23.5 million in annual recurring revenue. He has been in this position since 2021 and is responsible for managing a team of 75 associates across various roles, including Program Managers, Project Managers, Solutions Consultants, Test Managers, Customer Success Managers, and Customer Success Support. His leadership focuses on enhancing customer satisfaction and ensuring successful delivery of services.
Previous Experience at Benefitfocus
Tyler Jenkins has a substantial history with Benefitfocus, having held multiple positions since 2010. He began as an Account Manager, progressing to Team Lead in Employer Account Management, and then served as Manager of Employer Account Management. He was promoted to Director of Customer Management in 2017, a role he held until 2022. Prior to his current position, he worked as a Senior Manager in Customer Success Management for one year. His tenure at Benefitfocus spans over a decade, reflecting his deep involvement in customer success initiatives.
Experience at Michelin and UPS
Before joining Benefitfocus, Tyler Jenkins worked at Michelin as a Quality Technician from 2007 to 2009. His role involved ensuring quality standards in manufacturing processes. He also gained experience as a Sales Representative at UPS from 2009 to 2010, where he developed skills in sales and customer interaction. These positions contributed to his understanding of customer needs and operational efficiency.
Education and Expertise
Tyler Jenkins studied at Clemson University, where he focused on Marketing within the College of Business and Behavioral Science. His educational background provides a foundation for his expertise in customer success and management. This knowledge supports his ability to lead teams effectively and collaborate with cross-functional teams to enhance customer experiences.