W. Tyler Collins
About W. Tyler Collins
W. Tyler Collins is a Help Desk Specialist with a background in public service and technical support. He has worked at Benefitfocus and the Isle Of Palms Police Department, and holds an Associate of Arts degree and an AWS Certified Cloud Practitioner certification.
Current Role as Help Desk Specialist
W. Tyler Collins currently serves as a Help Desk Specialist at Benefitfocus, a position he has held since 2021. In this role, he utilizes his technical skills to assist users with various IT-related issues. His experience in customer service is informed by his previous work in public service, allowing him to effectively address user concerns and provide support.
Previous Experience at Benefitfocus
Before his current role, W. Tyler Collins worked at Benefitfocus as a Help Desk Technician for four months in 2021. During this time, he gained valuable experience in troubleshooting and resolving technical issues, which laid the foundation for his current position.
Public Service Background
W. Tyler Collins has a background in public service, having worked at the Isle Of Palms Police Department from 2018 to 2021. His three years in this role contributed to his development of strong customer service skills, which he applies in his current position in the tech industry.
Education and Certification
W. Tyler Collins studied at Trident Technical College, where he earned an Associate of Arts degree from 2016 to 2019. He also holds the AWS Certified Cloud Practitioner (CCP) certification, reflecting his commitment to expanding his knowledge in cloud infrastructure and DevOps.
Professional Philosophy
W. Tyler Collins is motivated by the philosophy of self-actualization as articulated by Abraham Maslow. This perspective drives his professional development and influences his approach to work, emphasizing personal growth and fulfillment in his career.