Yancey Stokes
About Yancey Stokes
Yancey Stokes is an Account Manager at Benefitfocus, where he has worked since 2015. He previously served as a Real Estate Manager at OTO Development, LLC, and holds a Bachelor of Arts in Government from Wofford College.
Work at Benefitfocus
Yancey Stokes has been employed at Benefitfocus as an Account Manager since 2015. In this role, he is responsible for ensuring accurate data provision to both carriers and payroll customers. He utilizes SalesForce to track all relevant information during customer interactions and conference calls. Stokes manages customer issues for 72 groups, which requires strong organizational and prioritization skills. He also participates in yearly open enrollment system health plan mapping and updates platform configurations. His collaboration with internal teams aims to resolve issues for the largest employer client, demonstrating his teamwork and problem-solving abilities.
Previous Experience at OTO Development, LLC
Before joining Benefitfocus, Yancey Stokes worked at OTO Development, LLC as a Real Estate Manager from 2005 to 2009. During his four years in this role, he was based in Spartanburg, South Carolina. His responsibilities included managing various aspects of real estate operations, contributing to his professional development and expertise in the field.
Education and Expertise
Yancey Stokes studied at Wofford College, where he earned a Bachelor of Arts (BA) degree in Government from 2001 to 2005. This educational background has provided him with a foundational understanding of governmental systems and policies, which may enhance his capabilities in his current role as an Account Manager.