Yasmar Figueroa
About Yasmar Figueroa
Yasmar Figueroa is a Professional Services Business Operations Manager with extensive experience in customer service and business operations. He holds a Bachelor of Arts in Psychology and a Master of Science in Human Resource Management, and he is fluent in both English and Spanish.
Current Role at Benefitfocus
Yasmar Figueroa serves as the Professional Services Business Operations Manager at Benefitfocus. In this role, she focuses on optimizing business operations and enhancing organizational efficiency. She has been with the company since 2021, leveraging her expertise in Salesforce and SaaS to contribute to various projects. Her responsibilities include managing end-of-year processing and ensuring compliance with employment requirements.
Previous Experience in Customer Service
Yasmar Figueroa has extensive experience in customer service roles. She worked at PlanSource as a Customer Service Representative from 2015 to 2017 and later advanced to the position of Customer Service Manager, where she served for four years until 2021. Prior to that, she held customer service positions at Aon and BBVA, gaining valuable skills in client support and team management.
Education and Qualifications
Yasmar Figueroa holds a Bachelor of Arts (B.A.) in Psychology from Argosy University, where she studied from 2009 to 2010. She furthered her education at Strayer University, earning a Master of Science (M.S.) in Human Resource Management from 2011 to 2013. Her educational background supports her expertise in HR policy administration and benefits administration.
Sales and Management Experience
Before her career in customer service, Yasmar Figueroa worked as a Manager of Sales at Mattress Firm from 2014 to 2015. She also gained early experience as a Sales Floor Team Member at Walmart from 2009 to 2010. These roles contributed to her understanding of sales strategies and team leadership.
Bilingual Communication Skills
Yasmar Figueroa is fluent in both English and Spanish, which enables her to communicate effectively with a diverse workforce. This skill enhances her ability to provide comprehensive support to clients and employees, particularly in environments that require clear and effective communication.