Zhef Costoy
About Zhef Costoy
Zhef Costoy is an Implementation Analyst at Benefitfocus, specializing in Eexchange. He has over a decade of experience in payroll operations and customer service, having worked at ADP, Convergys, and Concentrix.
Work at Benefitfocus
Zhef Costoy has been employed at Benefitfocus as an Implementation Analyst for the Eexchange division since 2018. In this role, Costoy is responsible for managing the implementation of various projects related to employee benefits and health insurance exchanges. The position requires a strong understanding of both technical and operational aspects of benefit management systems.
Current Role at ADP
Since 2013, Zhef Costoy has worked at ADP as an Operations Payroll Specialist. This role involves overseeing payroll operations, ensuring accuracy in payroll processing, and addressing any issues that arise. Costoy has accumulated over 11 years of experience in this position, contributing to the efficiency of payroll services.
Previous Experience at Convergys and Concentrix
Before joining ADP, Zhef Costoy worked as a Customer Service Specialist at Convergys from 2011 to 2012. This role involved providing support and assistance to customers, addressing inquiries, and resolving issues. Additionally, Costoy served as a Consultative Chat Ambassador at Concentrix for six months in 2012 to 2013, focusing on customer engagement through chat support.
Education and Academic Background
Zhef Costoy pursued higher education at Manila Central University, where he completed a Bachelor of Science degree from 2006 to 2008. Prior to that, he studied at the same university from 2004 to 2006. Additionally, Costoy attended the National College of Business and Arts in Fairview, Quezon City, from 2008 to 2009, further enhancing his academic qualifications.