Andrea Knapp
About Andrea Knapp
Andrea Knapp is a Sr. Customer Experience Associate and Customer Onboarding Manager at Benepass, with a background in community development and human resources. She has experience in entrepreneurship programs and operates a small candle business called Lit Scents.
Work at Benepass
Andrea Knapp currently holds the position of Sr. Customer Experience Associate and Customer Onboarding Manager at Benepass, a role she has occupied since 2023. In this capacity, she focuses on enhancing customer experiences and streamlining onboarding processes. Prior to her current role, she worked as a Customer Experience Associate at Benepass from 2021 to 2023. Her contributions aim to support the company's mission of creating a more flexible future of work.
Previous Experience in Customer and Community Programs
Andrea has a diverse background in community and customer program management. She served as Programs Coordinator and Community Lead at Startup Canada for five months in 2018, where she was involved in entrepreneurship initiatives. Additionally, she worked as a Business Development Advisor at OCISO Community Economic Development Programs from 2020 to 2021, focusing on community building and economic development.
Education and Expertise
Andrea holds a Master's Degree in Industrial and Organizational Psychology from Universidad Adolfo Ibáñez, which she completed in 2015. She also earned a Bachelor's Degree in Psychology from the same institution in 2014. Furthermore, she has an International minor in Psychology, Communications, and Marketing from St. Edward's University, which she pursued in 2012. Her educational background supports her expertise in customer experience and community engagement.
Entrepreneurial Ventures
In addition to her roles in customer experience, Andrea is the founder of Lit Scents, a candle business she established in 2020. Through this venture, she has gained practical experience in business operations and management. Her entrepreneurial spirit is complemented by her previous experience as a Community Builder and HR Manager at Start-Up Chile, where she contributed to community development initiatives.
Personal Background and Community Involvement
Andrea has been a permanent resident of Canada since 2018, originally from Chile. She actively engages in community-building efforts and believes in the importance of well-established communities for enhancing success. Currently, she resides in St. Louis, MO, and is exploring adoption plans, supported by her partner. She utilizes the Benepass Family Care and Formation Account for local adoption services.