Caley Mc Coy
About Caley Mc Coy
Caley McCoy is a Customer Experience Associate at Benepass, where they have worked since 2022. They have previous experience in customer service and recruitment, having worked at companies such as New York Life Insurance and Robinhood.
Work at Benepass
Caley McCoy has been employed at Benepass as a Customer Experience Associate since 2022. In this role, McCoy focuses on enhancing customer satisfaction and addressing client inquiries. The position requires strong communication skills and a commitment to providing effective support to users of Benepass's services.
Previous Experience in Customer Service
Prior to joining Benepass, Caley McCoy worked at Robinhood as a Customer Experience professional from 2021 to 2022. McCoy also completed a Customer Experience Internship at Robinhood in 2021 for three months. This experience provided valuable insights into customer support and engagement strategies within the financial technology sector.
Background in Recruitment
Caley McCoy served as a National Recruiter at Loyal Source Government Services from 2019 to 2021. This role involved recruiting candidates for various positions, enhancing McCoy's skills in communication and personnel management. The experience contributed to a well-rounded background in customer-focused roles.
Education and Qualifications
Caley McCoy studied at Valencia College, where McCoy pursued General Studies and earned an Associate of Arts (AA) degree from 2019 to 2021. This educational background laid the foundation for a career in customer service and recruitment, equipping McCoy with essential skills applicable in various professional settings.
Early Career at New York Life Insurance Company
Caley McCoy began the professional journey at New York Life Insurance Company as an Agent in 2019, where McCoy worked for eight months. This role involved engaging with clients to provide insurance solutions, contributing to the development of customer service skills and industry knowledge.