Kelsey Mc Connaha
About Kelsey Mc Connaha
Kelsey Mc Connaha is a CX Operations professional currently working at Benepass in New York since 2022. With a background in customer service and operations across various industries, she is dedicated to improving customer experiences and leveraging technical skills for effective solutions.
Work at Benepass
Kelsey Mc Connaha has been serving as CX Operations at Benepass since 2022. In this role, she focuses on enhancing customer experiences and operational efficiency within the company. Her responsibilities include leveraging her technical skills to troubleshoot issues and implement effective solutions. Kelsey is committed to customer-centric practices, ensuring that the needs of clients are met with high standards.
Previous Experience in Customer Operations
Before joining Benepass, Kelsey held several positions that contributed to her expertise in customer operations. She worked as a Team Manager for Customer Experience at Zillow from 2020 to 2022, where she oversaw customer support initiatives. Prior to that, she served as a Sr. Consumer Care Advocate at Zillow from 2018 to 2020, focusing on mobile application support. Kelsey also worked as a Customer Operations Specialist at 360 Office Solutions from 2015 to 2016, further developing her skills in customer service.
Background in Health and Fitness
Kelsey began her career in the health and fitness sector as a Fitness Coach Intern at Curves for Women from 2014 to 2015. This experience provided her with foundational skills in coaching and customer interaction. Additionally, she worked as a Server at Perkins & Marie Callender's, LLC from 2009 to 2011, which contributed to her understanding of customer service dynamics.
Education and Expertise
Kelsey holds a Bachelor's of Science degree in Community Health and Preventive Medicine from the University of Montana, which she completed between 2011 and 2015. Her educational background equips her with a strong understanding of health-related issues and preventive strategies. Kelsey is proficient in data analysis, allowing her to extract insights that inform decision-making and drive product growth.
Technical Skills and Commitment to Improvement
Kelsey possesses a strong understanding of technical systems and tools, which aids her in effective troubleshooting and solution implementation. She thrives in dynamic environments that prioritize innovation and creativity. Kelsey is dedicated to continuous improvement and collaboration, emphasizing the importance of delivering exceptional customer experiences in her work.