Maxine Dee
About Maxine Dee
Maxine Dee is a Customer Success Manager currently working at Benepass in New York. She has a diverse background in education and customer success, having held various roles in organizations such as Rio Tinto, Canyons School District, and Instructure.
Work at Benepass
Maxine Dee currently serves as a Customer Success Manager at Benepass, a position she has held since 2022. In this role, she manages a team of Customer Experience Specialists, focusing on enhancing information sharing and reducing investigation workload. She conducts quarterly, bi-yearly, and yearly business reviews across all clients to identify gaps, upsell opportunities, and provide an overview of engagement and spending data. Additionally, she researches and advises customers on IRS laws and regulations, ensuring adherence to pre-tax benefit industry standards.
Previous Work Experience
Maxine Dee has a diverse work history, including roles in various educational and customer service settings. She worked as a Strategic Customer Success Manager at Instructure from 2021 to 2022. Prior to that, she served as an Instructional & Educational Technology Coach at Canyons School District from 2019 to 2021. Her earlier positions include Instructional Designer at the University of Utah, Behavioral Interventionist at Utah Behavior Services Inc., and multiple roles at McDonald's, including People Development Manager and Shift Manager.
Education and Expertise
Maxine Dee holds a Master of Education (MEd) in Educational Psychology with a focus on Instructional Design and Educational Technology from the University of Utah. She also earned a Bachelor of Science (BS) in Education with an emphasis in Language Arts/English from Utah State University. Additionally, she studied Educational Leadership and Administration at Southern Utah University and obtained an Associate of Science (AS) in General Studies from Snow College. Her educational background supports her expertise in customer success and instructional design.
Achievements in Customer Success
In her roles, Maxine Dee has developed custom training and education materials that streamlined the onboarding process, effectively reducing learning curves and increasing customer loyalty. She has implemented new processes and policies aimed at continuously improving customer success initiatives and driving operational efficiency. Her efforts in managing customer relationships and enhancing overall account health have contributed to the success of the organizations she has worked with.
Background and Early Career
Maxine Dee began her career in the food service industry, working at McDonald's as a Crew Member, Shift Manager, and People Development Manager. She transitioned into education, serving as an Elementary Teacher and later as an Instructional & Educational Technology Coach. Her early experiences laid the foundation for her later roles in instructional design and customer success, showcasing her ability to adapt and grow in various professional environments.