Alejandro Osborne
About Alejandro Osborne
Alejandro Osborne serves as the Customer Support Technical Lead, L3 at beqom, where he focuses on improving processes and enhancing cross-functional collaboration. With a strong background in data analytics and legal services, he effectively addresses complex business challenges through predictive modeling and problem-solving.
Current Role at Beqom
Alejandro Osborne serves as the Customer Support Technical Lead, L3 at Beqom since 2023. In this role, he focuses on enhancing customer support processes and improving cross-functional collaboration. His responsibilities include utilizing his analytical skills to solve complex business challenges and ensuring that customer needs are met efficiently.
Previous Experience
Before joining Beqom, Alejandro held various positions that contributed to his expertise. He worked at MicroEdge + Blackbaud as a Product Support Engineer from 2016 to 2017, and later at TransPerfect Legal Solutions as a Project Coordinator from 2018 to 2020. He also gained experience as a Database Project Coordinator at CAMBA from 2017 to 2018, and as a Production Support Engineer at Opus 2 in 2021.
Education and Expertise
Alejandro holds a Bachelor of Arts in Mathematics and Computer Science from Saint Joseph's College and a Master of Science in Data Science from CUNY School of Professional Studies. His educational background supports his expertise in predictive modeling and data-driven personalization, allowing him to tailor solutions to meet specific business needs.
Skills in Project Management
Alejandro has a strong background in project management, demonstrated through his ability to create and maintain comprehensive project documentation, plans, and reports. He ensures that project standards and requirements are met by conducting quality assurance tests and monitoring project progress, effectively addressing any issues that arise.
Analytical Problem-Solving Approach
Alejandro employs an analytical approach to problem-solving, which involves researching and constructing problem frames to understand the context and scope of analysis. This method enables him to provide timely and useful results, leveraging technology to address complex business challenges.