Archie S.
About Archie S.
Archie S. is a Customer Support Engineer with over a decade of experience in supporting complex distributed microservice cloud systems. He holds a Bachelor of Arts in Linguistics and a Master of Engineering in Information Systems and Technologies, and has worked for various companies including Beqom and Alibaba Group.
Work at Beqom
Currently, Archie S. serves as a Customer Support Engineer at Beqom, a role he has held since 2023. He is based in New York, United States. In this position, he applies his extensive experience in supporting complex distributed and microservice cloud systems to enhance customer satisfaction and operational efficiency.
Education and Expertise
Archie S. has a strong educational background in technology and linguistics. He earned a Bachelor of Arts in Linguistics from Voronezh State University, studying from 2012 to 2016. Additionally, he holds a Master of Engineering in Information Systems and Technologies, obtained from Voronezh Institute of High Technologies in 2008, and a Bachelor of Engineering in Information Technology and Computer Science, completed in 2007. His education complements over a decade of experience in customer support and IT incident management.
Background
Archie S. has over ten years of experience in the IT sector, focusing on customer support and technical roles. He began his career at InfoCommunication LLC, where he worked as a Technical Support Engineer from 2008 to 2012 and later as a Senior Technical Support Engineer until 2018. He also held a position at NetCracker Technology Inc. as a Customer Support Engineer from 2018 to 2020, and worked at Alibaba Group as a Manager in IT Incident and Problem Management for nine months in 2020.
Achievements
Archie S. effectively utilizes ITIL practices and methodologies in customer-driven management. His comprehensive background includes international cross-functional team collaboration, which enhances his ability to address complex technical issues and improve service delivery in customer support roles.