Marcos Costa
About Marcos Costa
Marcos Costa is the Head of Product & Operations Support at beqom, with a background in service delivery and technical support across various companies, including Nexthink and Indra.
Current Role at Beqom
Marcos Costa serves as the Head of Product & Operations Support at Beqom, a position he has held since 2023. He operates in a hybrid work environment located in Nyon, Vaud, Switzerland. In this role, he is responsible for overseeing product operations and support functions, ensuring that the company's offerings meet customer needs and operational standards.
Previous Experience at Nexthink
Marcos Costa has extensive experience at Nexthink, where he held multiple roles over a span of four years. He started as a Technical Support Manager and progressed to Senior Manager of Global Service Delivery, and later served as Director of Global Service Delivery. His tenure at Nexthink lasted from 2018 to 2023, during which he contributed to enhancing service delivery and support operations in Lausanne, Vaud, Switzerland.
Early Career at Indra and Netsize
Marcos Costa began his professional journey at Indra as a Technical Support specialist in 2014, where he worked for three months in Madrid, Spain. He then transitioned to Netsize, a Gemalto company, serving as a Network Operation Centre Technician from 2014 to 2016. These early roles provided him with foundational experience in technical support and operations.
Educational Background in Computer Science
Marcos Costa earned his Bachelor's degree in Computer Science from Unibratec, where he studied from 2000 to 2004. Additionally, he studied Information Technology at IBRATEC - Instituto Brasileiro de Tecnologia, where he achieved a technical qualification. His educational background has equipped him with the necessary skills for his roles in product and operations support.