Suzy Dolan
About Suzy Dolan
Suzy Dolan serves as the Delivery Lead and Senior Project Manager at beqom, where she has worked since 2021. With a background in project management and client services, she has held various roles in organizations such as CEDAR CX Technologies and Southern Crescent Habitat for Humanity.
Work at Beqom
Suzy Dolan has been serving as the Delivery Lead and Senior Project Manager at Beqom since 2021. In this role, she develops comprehensive project plans that align customer requirements with company goals. She coordinates technical personnel throughout all project phases and drafts client Statements of Work (SOWs) and Change Requests (CRs) as part of her project management responsibilities. Additionally, she manages a team of project managers for North America, providing onboarding, training, and direct oversight.
Previous Experience at CEDAR CX Technologies
Before joining Beqom, Suzy Dolan worked at CEDAR CX Technologies in various roles. She served as an IT Project Manager from 2019 to 2021 and as a Service Delivery Manager (Client Services) from 2015 to 2018. Additionally, she held the position of Senior Service Delivery Manager for a brief period in 2018 to 2019. In these roles, she was responsible for managing product and service changes to ensure client requirements were met and provided oversight to the Customer Support team.
Early Career at Southern Crescent Habitat for Humanity
Suzy Dolan began her career as an Americorps VISTA at Southern Crescent Habitat for Humanity from 2007 to 2008. This role provided her with foundational experience in community service and project management, contributing to her professional development in subsequent positions.
Educational Background
Suzy Dolan has a diverse educational background. She earned a Bachelor of Arts in Philosophy from the University of Georgia, studying from 1999 to 2004. She also completed a Master of Public Policy at Georgia State University from 2008 to 2010. Additionally, she participated in the European Exchange Program at Northumbria University, achieving a Master of Public Administration (M.P.A.) in 2009.
Role at Rollins, Inc.
Prior to her tenure at CEDAR CX Technologies, Suzy Dolan worked as a Communications Specialist at Rollins, Inc. from 2012 to 2015. In this position, she gained experience in communication strategies and client interaction, which contributed to her skill set in project management and client services.