Jess Hoffman
About Jess Hoffman
Jess Hoffman serves as the Customer Support Manager at Berbix, a position held since 2022. With a diverse background in communication and training, Hoffman has held various roles in education and product communication over the past decade.
Work at Berbix
Jess Hoffman has been serving as the Customer Support Manager at Berbix since 2022. In this role, she is responsible for overseeing customer support operations and ensuring effective communication between the company and its clients. Her experience in customer support and product communication contributes to her ability to manage customer inquiries and provide solutions efficiently.
Previous Experience in Education
Prior to her current role, Jess Hoffman worked as an Adjunct Instructor at the University of Central Florida from 2016 to 2017, where she taught Human Communication. Additionally, she served as an Adjunct Instructor at Valencia College from 2013 to 2017, focusing on public speaking, research methods, ethics, and interpersonal communication courses. Her teaching experience spans several years and contributes to her expertise in communication.
Professional Background in Product Communication
Jess Hoffman held the position of Director of Product Communication at Mend Family from 2017 to 2022. In this capacity, she developed successful processes for both external and internal product communication. Her role involved identifying knowledge gaps and leveraging her expertise to drive the development of new products and processes. This experience enhanced her skills in managing product-related communications.
Educational Qualifications
Jess Hoffman earned a Master of Arts (M.A.) in Communication from the University of Central Florida, completing her studies from 2011 to 2013. She also holds a Bachelor of Science (B.S.) in Psychology from the same institution, which she completed from 2008 to 2010. Additionally, she studied at Saint Joseph's University, where she transferred before completing her degree.
Training and Development Initiatives
Throughout her career, Jess Hoffman has designed and facilitated both virtual and in-person training courses that cover a range of skills, from soft skills to highly technical skills. She created a Knowledge Base consisting of approximately 100 articles to explain products, policies, and procedures, demonstrating her commitment to enhancing organizational knowledge and training effectiveness.