Keith Cooper
About Keith Cooper
Keith Cooper serves as the Vice President of Customer Experience at Bergen Logistics, where he has worked since 2021. He has a diverse background in customer relations and operational excellence, with previous roles at companies such as Verizon Business and AT&T.
Current Role at Bergen Logistics
Keith Cooper serves as the Vice President of Customer Experience at Bergen Logistics, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and operational efficiency. Additionally, he has been the Director of Operational Excellence at the same company since 2019. His work is centered in the New York City Metropolitan Area, where he leverages his extensive experience to improve customer interactions and streamline processes.
Previous Experience in Customer Management
Prior to his current role, Keith Cooper worked at Verizon Business as a Senior Account Manager from 2007 to 2011. In this capacity, he was recognized for his ability to establish meaningful rapport with clients and effectively communicate Verizon's offerings. He also held positions at AT&T as a Global Account Executive and at WinShuttle, Inc. as a Regional Manager, where he gained significant experience in customer relationship management.
Educational Background
Keith Cooper studied at the City University of Seattle, where he earned a Bachelor of Arts degree in Business. His studies spanned from 2003 to 2007, providing him with a solid foundation in business principles that he has applied throughout his career in various managerial roles.
Leadership in Sailing and Community Engagement
In addition to his corporate roles, Keith Cooper has been involved in sailing education as a Senior Instructor at Manhattan Sailing School since 2008. He played a pivotal role in leading the first American sailing delegation to China as part of his leadership role in the US Collegiate Sailing Association (USCSA). His commitment to community engagement is evident through these initiatives.
Sales and Account Management Expertise
Keith Cooper has a robust background in sales and account management, with experience spanning several companies. He worked as a Sales Specialist at Winn Devon Art Group Ltd. and as an Internet Sales Manager at Fugate Motors Inc. His ability to translate complex technologies into customer-friendly language has been a key factor in enhancing customer understanding and satisfaction.