Sharon B.
About Sharon B.
Sharon B. is an Onboarding Specialist at Bergen Logistics, where she adapts onboarding processes to meet the unique requirements of each partner. With a diverse background in various administrative and customer service roles, she has accumulated extensive experience in operations and project management.
Work at Bergen Logistics
Sharon B. has been serving as an Onboarding Specialist at Bergen Logistics since 2020. In this role, she adapts to the unique setup requirements of each partner during the onboarding process. Sharon manages escalations for newer partners with urgent requests and coordinates new projects for existing business partners. She also handles offboarding for partners choosing to leave the organization. Sharon aims to transition her onboarding responsibilities toward project management, overseeing at least 20 projects per month.
Previous Experience in Logistics and Sales
Before joining Bergen Logistics, Sharon B. gained extensive experience in various roles. She worked as a Broker/Sales Assistant at Exxact Express for 11 months and served as a Regional Sales Administrator at Cintas for one year. Additionally, she held positions at Northern Architectural Systems and MamaMia Produce, LLC, where she contributed as an Administrative Assistant and Office Assistant/Manager, respectively. Her background includes a role as a Customer Service Account Representative at Concertex and as a Team Leader Audit Coordinator at Hays.
Long-Term Role at Publix Super Markets
Sharon B. worked at Publix Super Markets for 14 years, from 2001 to 2015, as a Fire Safety Analyst-Hourly Support 3. This long-term position provided her with significant experience in operational oversight and customer service, contributing to her skill set in managing partner relationships and ensuring compliance with safety standards.
Education and Continuous Learning
Sharon B. is committed to continuous learning to adapt to the evolving role of an Onboarding Specialist. She possesses a high-level overview of operations for each facility that Bergen Logistics operates, which enhances her ability to support partners effectively during the onboarding process.
Early Career in Customer Service
Sharon B. began her career in customer service roles, including a position as a Customer Service Representative at Aviation Technologies, Inc. and as dispatch/LTL at Kane Is Able, Inc. These early experiences laid the foundation for her future roles in sales and administration, equipping her with essential skills in communication and problem-solving.