Barbara Werns Gonzalez
About Barbara Werns Gonzalez
Barbara Werns Gonzalez is a Service Desk Analyst at Berkley Technology Services, where she has worked since 2019. With extensive experience in IT support and a strong educational background in information systems, she is recognized for her effective communication and commitment to professional growth.
Work at Berkley Technology Services
Barbara Werns Gonzalez has served as a Service Desk Analyst at Berkley Technology Services since 2019. Located in Wilmington, DE, she has contributed to the organization for five years. In her role, she is responsible for providing technical support and ensuring effective communication with clients and business departments. Her work is characterized by a commitment to high-quality service and the development of strong business relationships.
Previous Experience in IT Support
Prior to her current position, Barbara worked in various technical roles. She served as a Technical Analyst at 21st Century Insurance/Farmers Insurance from 2009 to 2015. She also held positions as an IT Contractor/Network Technician at Comcast for six months in 2015 and as a Technical Support Analyst at Condé Nast from 2017 to 2018. Additionally, she worked as an Office 365 Engineer at Binary Tree Inc. from 2016 to 2017 and as a Tech Ops Analyst at JPMorgan from 2005 to 2009.
Education and Expertise
Barbara Werns Gonzalez holds a Bachelor of Science in Information Resource Management and a Master of Science in Information Systems Technologies, both from Wilmington University. She also earned an Associate’s Degree in Computer Networking from Delaware Technical and Community College-Owens. Her expertise encompasses Network Monitoring, Incident Response, Active Directory, Data Center Operations, and various aspects of IT support and management.
Certifications and Technical Skills
Barbara has obtained several industry certifications, including MCSA in Office 365, Security+, Network+, and A+. She has also completed courses in Cisco Certified Entry Network Technician and Cisco Certified Network Associate at the Network Learning Institute. Her technical skills include software testing, release support, change management, and identity management, among others.
Background and Early Career
Barbara began her career as a Machine Operator at DuPont, where she worked for 12 years from 1989 to 2001. She later transitioned into the IT field, starting with her role as a Tech Ops Analyst at JPMorgan. Her early career laid the foundation for her subsequent positions in technical support and analysis, leading to her current role in service desk operations.