Eduardo Pais
About Eduardo Pais
Eduardo Pais is a Senior Service Desk Analyst at Berkley Technology Services in the United Kingdom, known for his strong analytical skills and ability to perform well under pressure. He holds a Bachelor's degree in Civil Engineering Technology from Universidade de Coimbra and has previous experience in IT support roles at Ambassador Theatre Group.
Work at Berkley Technology Services
Eduardo Pais has been employed at Berkley Technology Services as a Senior Service Desk Analyst since 2021. In this role, he has demonstrated the ability to excel under pressure and consistently meet target timeframes. His responsibilities include providing technical support and resolving issues for clients, contributing to the overall efficiency of the service desk operations.
Previous Experience at Ambassador Theatre Group
Prior to his current position, Eduardo Pais worked at Ambassador Theatre Group from 2018 to 2021. He served as a Group IT Service Support Analyst for three years, where he was responsible for supporting IT services across multiple venues. Additionally, he held the role of IT Desktop Services Analyst from 2019 to 2021, focusing on desktop support and user assistance in London, England.
Education and Expertise
Eduardo Pais studied at Universidade de Coimbra, where he earned a Bachelor's degree in Civil Engineering Technology/Technician. His educational background has equipped him with strong analytical thinking skills, which he applies in his professional roles. He is recognized for his proactive approach, characterized by a 'lead from the front' attitude.
Experience in VIP Support
Eduardo Pais has experience providing VIP support in both public and private sectors. This role involves delivering high-level technical assistance to important clients, ensuring that their needs are met with a high standard of service. His background in this area highlights his capability to manage critical support scenarios effectively.