Michael Tedino
About Michael Tedino
Michael Tedino serves as the Team Lead for Desktop Support Services at Berkley Technology Services, where he has worked since 2017. He has a background in management and extensive experience in desktop support across various operating systems and applications.
Work at Berkley Technology Services
Michael Tedino has been serving as the Team Lead for Desktop Support Services at Berkley Technology Services since 2017. In this role, he oversees desktop support operations and ensures efficient service delivery. His tenure at Berkley spans over seven years, during which he has contributed to the development and implementation of support strategies that enhance user experience and operational efficiency.
Previous Experience at Rubicon Project
Prior to his current position, Michael Tedino worked at Rubicon Project as Team Lead for Desktop Support from 2016 to 2017. His role involved managing desktop support teams and providing technical assistance. He also held the position of Senior Desktop Support Specialist at Rubicon Project from 2015 to 2016, where he further developed his skills in desktop support and team management.
Career at Columbia University Medical Center
Michael Tedino gained valuable experience as a Systems Specialist at Columbia University Medical Center from 2008 to 2015. During his seven years there, he was responsible for various IT support functions, which helped him build a strong foundation in systems management and technical support.
Education and Expertise
Michael Tedino earned a Bachelor of Science degree in Management from Fairfield University, where he studied from 2004 to 2008. His educational background supports his expertise in desktop support services, including proficiency with multiple operating systems such as Android, iOS, and various versions of Windows, as well as Macintosh OS-X.
Technical Skills and Tools
Michael Tedino possesses extensive technical skills in desktop support applications and tools. He is experienced in using Adobe Creative Suites, Cisco VPN, and Citrix Receiver. Additionally, he has expertise in managing administrative tools like JAMF Pro and VMware Horizon View Administrator, along with security software such as Symantec and Trend Micro.