Rafael Summo☁️
About Rafael Summo☁️
Rafael Summo is the Lead Salesforce Administrator at Berkley Technology Services in Urbandale, Iowa, where he has worked since 2020. He has a strong background in Salesforce solutions, having previously held positions at Cognizant, CO-OP Financial Services, and John Deere.
Work at Berkley Technology Services
Rafael Summo has served as the Lead Salesforce Administrator at Berkley Technology Services since 2020. In this role, he has been instrumental in implementing Salesforce solutions that have enhanced user adoption and satisfaction. His responsibilities include customizing Salesforce platforms to align with business requirements and improve operational efficiency. He has also participated in cross-functional teams to integrate Salesforce with other enterprise systems, contributing to the overall effectiveness of the organization.
Previous Experience in Salesforce Administration
Before joining Berkley Technology Services, Rafael Summo worked as a Salesforce Administrator Support at Cognizant for nine months in 2018. He then transitioned to CO-OP Financial Services, where he held the position of Salesforce Administrator for two years until 2020. His experience in these roles has provided him with a solid foundation in Salesforce administration and support, further enhancing his skills and expertise in the field.
Education and Expertise
Rafael Summo has an extensive educational background. He studied Merchandising and Related Marketing Operations at AIB College of Business from 2013 to 2015. He also attended Des Moines Area Community College, focusing on Computer Programming with an emphasis on Java Development from 2019 to 2020. Additionally, he earned an Associate of Arts degree in Communication from Indian Hills Community College between 2011 and 2013. Rafael completed his Master's degree in Organizational Leadership at William Penn University from 2016 to 2019. His education supports his expertise in customizing Salesforce platforms to meet specific business needs.
Career Background
Rafael Summo's career includes diverse roles that have contributed to his professional development. He worked as a Trilingual Support Specialist at John Deere from 2016 to 2017, where he developed communication skills in a technical support environment. His progression through various positions in Salesforce administration has equipped him with a comprehensive understanding of the platform and its applications in different business contexts.