Tom Kelly
About Tom Kelly
Tom Kelly is a Team Lead in IT Systems Support at Berkley Technology Services, where he has worked since 2017. He has over two decades of experience in technical support and programming across various companies, including AIG and 21st Century Insurance.
Current Role at Berkley Technology Services
Tom Kelly serves as the Team Lead for IT Systems Support at Berkley Technology Services. He has held this position since 2017, contributing to the organization for a total of seven years. In this role, he oversees the IT systems support team, ensuring effective operations and support for various IT initiatives.
Previous Experience at AIG and 21st Century Insurance
Prior to his current role, Tom Kelly worked at AIG as a Technical Support professional from 2000 to 2012, accumulating twelve years of experience in Wilmington, Delaware. He later joined 21st Century Insurance as a Production Support Analyst, where he worked from 2012 to 2021 for nine years, further enhancing his expertise in IT support and production job management.
Educational Background and Certifications
Tom Kelly completed his secondary education at Monsignor Bonner High School from 1980 to 1984. He pursued further education at The Chubb Institute, earning a Certificate in Computer Operations in 1993. Additionally, he studied at DPT Business School, where he obtained a Certificate in Computer Programming in 1999, focusing on Cobol, JCL, CICS, and DB2.
Technical Skills and Contributions
Throughout his career, Tom Kelly has developed and maintained in-house scripts for system monitoring, which have contributed to improved system reliability and performance. He has also played a key role in maintaining the AutoSys scheduler package, ensuring efficient scheduling and execution of production jobs. His efforts have enhanced cross-departmental collaboration by assisting various teams with the setup of production jobs.
Early Career at CGU Insurance
Tom Kelly began his professional career as a Programmer Analyst at CGU Insurance in 1999, where he worked for eleven months in the Greater Philadelphia Area. This early experience laid the foundation for his subsequent roles in technical support and IT systems management.