Daniel Ely
About Daniel Ely
Daniel Ely is a Customer Success Team Member at Bernard Health, where he assists clients with HR tools. He holds a Bachelor's degree in Commercial Music Production from the University of Cincinnati and has experience in music education and customer service roles.
Work at Bernard Health
Daniel Ely currently serves as a Team Member in Customer Success at Bernard Health. In this role, he acts as a point of contact for customers utilizing the Bernie Portal application. He assists clients with various HR tools and resources, ensuring they have the support needed to navigate the platform effectively. His experience in customer service enhances his ability to address client inquiries and provide solutions.
Education and Expertise
Daniel Ely studied at the University of Cincinnati, where he earned a Bachelor's of Music in Commercial Music Production from 2014 to 2018. His education provided him with a strong foundation in music, which he applies in his teaching and musical directing roles. Daniel's expertise extends to directing small musical ensembles and teaching piano and voice in both private and classroom settings.
Background in Customer Service
Before joining Bernard Health, Daniel gained experience in customer service roles at Warby Parker and Pace Runners, Inc. At Warby Parker, he worked as a CX Advisor in Main Line Support from 2020 to 2022, where he provided customer assistance and support. His brief tenure at Pace Runners, Inc. as a Warehouse Associate in 2020 further contributed to his understanding of operational processes in a customer-focused environment.
Music Teaching and Directing Experience
Daniel has a background in music education, having worked independently as a Music Teacher from 2016 to 2020. He also served as the Worship Director at H2O Church from 2014 to 2018. In these roles, he directed musical ensembles and taught various aspects of music, including piano and voice, to students of different ages and skill levels.
Previous Work Experience
Prior to his current role at Bernard Health, Daniel worked at Presidio as an RMA Specialist from 2018 to 2020. This position involved managing return merchandise authorizations, which provided him with valuable experience in logistics and customer relations. His diverse work history reflects his adaptability and commitment to both customer service and music education.