Aline Rocha Bugno
About Aline Rocha Bugno
Aline Rocha Bugno is a Customer Service Specialist at Berry Global, Inc. in São José dos Pinhais, Brazil, where she has worked since 2020, managing customer portfolios and creating sales forecasts for the hygiene and health sectors.
Work at Berry Global, Inc.
Aline Rocha Bugno has been employed at Berry Global, Inc. since 2020, currently serving as a Customer Service Specialist in São José dos Pinhais, Paraná, Brazil. In her role, she manages both domestic and international customer portfolios specifically in the hygiene and health sectors. Prior to her current position, she held various roles within the company, including Customer Service Analyst from 2019 to 2020, Material Planning Analyst from 2015 to 2019, and Logistics Analyst from 2011 to 2015. Throughout her tenure, she has contributed to the development of improvement projects and key performance indicators (KPIs) for the customer service sector and has been responsible for creating sales forecasts and budgets for the hygiene and health markets.
Education and Expertise
Aline Rocha Bugno completed her undergraduate studies in Business Administration (Bacharelado em Administração) at Pontifícia Universidade Católica do Paraná, where she studied from 2007 to 2011. She furthered her education by obtaining a postgraduate degree (Pós-graduação Lato Sensu - MBA) in Business Management (Gestão Empresarial) from the same institution, completing her studies in 2020. Her educational background provides her with a solid foundation in business principles, which she applies in her roles at Berry Global, Inc.
Background in Customer Service and Logistics
Before joining Berry Global, Inc., Aline Rocha Bugno gained experience at Faurecia, where she worked from 2005 to 2008. She started as an Aprendiz from 2005 to 2007 and later took on the role of Estágio Fiscal from 2007 to 2008. This early experience in the automotive sector contributed to her understanding of customer service and logistics, which she later applied in her various roles at Berry Global, Inc.
Professional Development and Projects
At Berry Global, Inc., Aline Rocha Bugno has been involved in several key initiatives. She has developed improvement projects aimed at enhancing the efficiency of the customer service sector. Additionally, she has established key performance indicators (KPIs) to measure and improve service delivery. Her responsibilities also include creating sales forecasts and budgets tailored for the hygiene and health markets, showcasing her analytical skills and strategic planning capabilities.