Donna Hilton
About Donna Hilton
Donna Hilton is a Customer Service Manager at Berry Global, Inc., where she has worked for 31 years. She has extensive experience in customer care roles at AEP Industries, where she held various positions over a span of 11 years.
Current Role at Berry Global
Donna Hilton serves as the Customer Service Manager at Berry Global, Inc., a position she has held since 1993. In this role, she oversees call center operations to maintain acceptable service levels. She is responsible for payroll processing for the entire Corporate Customer Care Group, ensuring efficient management of resources. Additionally, she develops training solutions and service programs aimed at enhancing customer service quality. Hilton also conducts staff recruitment and appraisals to build a strong customer service team, ensuring that the department meets its objectives.
Previous Experience at AEP Industries
Prior to her current role, Donna Hilton worked at AEP Industries in various capacities from 2001 to 2013. She started as a Customer Care Representative and progressed to Senior Customer Care Representative, Customer Care Assistant Manager, Customer Care Supervisor, and finally Customer Care Manager. Her tenure included overseeing customer care operations in South Hackensack and Montvale, New Jersey. Hilton briefly served as the National Customer Care Manager in 2013. Her extensive experience at AEP Industries contributed to her expertise in customer service management.
Skills and Responsibilities
In her role at Berry Global, Donna Hilton handles EDI processing and maintenance support, which is crucial for seamless customer interactions. She acts as a liaison between various departments, including sales, logistics, manufacturing, marketing, and sales administration, to ensure customer satisfaction. Her responsibilities encompass not only operational oversight but also strategic development of customer service initiatives, enhancing the overall customer experience.
Career Timeline
Donna Hilton's career spans over three decades, primarily focused on customer service management. She began her career at AEP Industries in 2001 and held multiple roles until 2013. In 1993, she joined Berry Global, where she has since developed her skills and expertise. Her career progression reflects a commitment to customer service excellence and operational efficiency.