Ersilia Gibbons
About Ersilia Gibbons
Ersilia Gibbons is a Customer Service Manager with over 22 years of experience in the field. She has worked at Berry Plastics since 2014 and previously held a similar position at Rexam from 1990 to 2002.
Work at Berry
Ersilia Gibbons has served as the Customer Service Manager at Berry Plastics since 2014. In this role, she is responsible for overseeing customer service operations, ensuring client satisfaction, and managing the customer service team. Her tenure at Berry Plastics spans 10 years, during which she has contributed to the company's commitment to quality service and customer engagement.
Previous Experience at Rexam
Prior to her current position, Ersilia Gibbons worked at Rexam as a Customer Services Manager from 1990 to 2002. Over the course of 12 years, she developed her skills in customer service management, focusing on enhancing customer relationships and streamlining service processes. This experience laid the foundation for her subsequent role at Berry Plastics.
Customer Service Management Expertise
Ersilia Gibbons possesses extensive expertise in customer service management, developed through her roles at both Berry Plastics and Rexam. Her experience includes managing customer inquiries, resolving issues, and implementing strategies to improve service delivery. This background equips her with the skills necessary to lead customer service teams effectively.