Evelyn Tiepo
About Evelyn Tiepo
Evelyn Tiepo is a Customer Service Specialist currently employed at Berry Global, Inc. in São José dos Pinhais, Brazil, with extensive experience in customer service roles across various companies in Brazil since 2011.
Work at Berry Global, Inc.
Evelyn Tiepo currently serves as a Customer Service Specialist at Berry Global, Inc., a position she has held since 2022 in São José dos Pinhais, Paraná, Brazil. In her role, she plays a key part in managing both domestic and international client portfolios, ensuring seamless order processing and delivery. Evelyn has developed an internal customer satisfaction survey project at Berry Global, which was previously non-existent, demonstrating her initiative in enhancing customer service standards. Additionally, she is actively involved in training new employees, emphasizing teamwork and customer service excellence.
Previous Experience in Customer Service
Before joining Berry Global, Evelyn worked at Atlas Governance as a Senior Customer Service representative for 10 months in São Paulo, Brazil, from 2021 to 2022. She also held the position of Analyst Customer Service at Doctoralia Brasil for one year from 2018 to 2019 in Curitiba e Região, Brazil. Prior to that, she worked as an Analista de Customer Service at Mercafacil for 9 months from 2020 to 2021 and as an Analista de contratos at Fleet Solutions Brasil for one year from 2019 to 2020, both in Curitiba, Paraná, Brazil.
Education and Expertise
Evelyn Tiepo has a strong educational background in business administration. She completed her Bacharelado em Administração with an emphasis on Comércio Exterior at SPEI from 2003 to 2006. Additionally, she achieved a postgraduate degree in Business from Estação Business School, completing her studies in 2014. This educational foundation supports her expertise in customer service and business operations.
Career Development at ExxonMobil
Evelyn's career includes significant experience at ExxonMobil, where she worked for three years as an Accounts Receivable Analyst in International Business from 2014 to 2017. She also served as a Dedicated Customer Professional (DCP) at ExxonMobil from 2011 to 2014. Her roles at ExxonMobil provided her with valuable skills in customer relations and financial analysis, contributing to her overall professional development.
Skills in Conflict Management
Evelyn Tiepo has demonstrated a proactive approach in managing recurring conflicts within customer service environments. Her contributions have played a role in enhancing customer service standards, showcasing her ability to address and resolve issues effectively. This skill set is essential in her current position at Berry Global, where maintaining high levels of customer satisfaction is a priority.