Gina Lazaris
About Gina Lazaris
Gina Lazaris serves as the National Customer Care Director at Berry Global, Inc., where she has worked since 2017. With extensive experience in customer care management at AEP Industries, she has developed metrics for service productivity and improved customer service initiatives through feedback.
Work at Berry Global
Gina Lazaris has been serving as the National Customer Care Director at Berry Global, Inc. since 2017. In this role, she drives service objectives through personal interaction with field managers and supports recognition programs. She has developed monthly metrics to report customer service productivity, enhancing operational efficiency. Additionally, Gina is part of a core team that designed and implemented the current processing systems (QAD) tailored to fit the business model at Berry Global. Her leadership focuses on improving customer service initiatives by utilizing feedback from customer surveys.
Previous Experience at AEP Industries
Prior to her current position, Gina Lazaris held multiple roles at AEP Industries. She worked as a Customer Care Manager from 2001 to 2005 and then as a National Customer Care Manager from 2005 to 2013. Her earlier experience includes serving as Supervisor of Pricing, Complaints, and Deductions from 1997 to 2000, and as Clerical / Data Entry / Customer Service from 1986 to 1997. Throughout her tenure at AEP Industries, she developed a comprehensive understanding of customer care processes and team management.
Education and Expertise
Gina Lazaris studied at Bergen Community College, where she gained foundational knowledge that supports her career in customer service management. Her expertise encompasses a deep understanding of product lines, pricing, delivery times, and marketing services. This knowledge enables her to effectively train, motivate, and mentor a large team of Customer Service Representatives, ensuring high standards of customer care.
Leadership and Team Development
In her role as National Customer Care Director, Gina Lazaris emphasizes leadership and team development. She effectively trains and motivates her team, fostering an environment that encourages professional growth. Her approach includes utilizing feedback from customer surveys to refine customer service initiatives, ensuring that her team meets the evolving needs of clients.