Katy Olson
About Katy Olson
Katy Olson is an Analyst in Engineered Materials at Berry Global, Inc., where she has worked since 2020. She has a diverse background in customer service and account management, with previous roles at Berry Global and Vantiv, and currently also works as a Cashier at The Home Depot.
Current Role at Berry Global
Katy Olson currently serves as an Analyst in Engineered Materials at Berry Global, Inc. since 2020. This role is performed remotely, allowing her to apply her analytical skills to support the company's engineered materials division. Her responsibilities likely include data analysis, project management, and collaboration with various teams to enhance product offerings.
Previous Experience at Berry Global
Prior to her current position, Katy Olson worked at Berry Global, Inc. as a Customer Care Supervisor from 2016 to 2020. During her four years in this role, she managed customer service operations, focusing on improving client interactions and service delivery. She also held the position of Senior Customer Service Representative from 2011 to 2016, where she contributed to customer satisfaction and service efficiency.
Experience at Vantiv
Katy Olson has significant experience with Vantiv, formerly known as Card Management Corporation. She worked as a Platform Solutions Systems Analyst from 2007 to 2008 and later as a Fraud Detection Administrator from 2008 to 2010. In 2010, she briefly served as a Client Account Executive. Her roles involved technical analysis, fraud prevention, and client management.
Education Background
Katy Olson completed her education at North High School. This foundational education provided her with essential skills that she has built upon throughout her professional career.
Skills and Proficiencies
Katy Olson possesses computer proficiency in Microsoft Office and has experience with various platforms, including TSYS, FDR, Fiserv, and JD Edwards. She has a proven track record in dual site contact center management, which includes adherence, scheduling, hiring, and coaching. Her expertise also extends to reducing and preventing client fraud while enhancing customer experience.