Samuel Fortunato
About Samuel Fortunato
Samuel Fortunato is a Help Desk Support Engineer at Berry Global, Inc. in Rushden, England, with a background in telecommunications and IT support, and is currently pursuing a career transition to IT Network Engineering.
Work at Berry Global
Samuel Fortunato has been employed at Berry Global, Inc. as a Help Desk Support Engineer since 2021. In this role, he is responsible for providing technical support and assistance to end users, ensuring that service level agreements are met. His position is based in Rushden, England, United Kingdom, where he has gained valuable experience in troubleshooting and resolving IT issues.
Previous Employment Experience
Before joining Berry Global, Samuel worked at Decathlon UK as a Warehouse Operative for nine months in 2018. He later transitioned to the role of IT Support Specialist at Decathlon UK from 2019 to 2021, where he provided IT support services. Prior to his time at Decathlon, he served as a Telecommunications Technician at Vodafone in Lisbon, Portugal, from 2012 to 2017, accumulating five years of experience in the telecommunications sector.
Education and Expertise
Samuel studied Computer Engineering at the University of Northampton, where he is pursuing a BEng in Computing with a focus on Computer Network Engineering. His studies, which began in 2020 and are expected to conclude in 2024, have equipped him with essential knowledge and skills relevant to his career aspirations in IT networking.
Technical Skills and Responsibilities
Samuel has experience working directly with end users and the Help Desk to ensure that service level agreements are met. He has been the sole IT Support Technician at his workplace, indicating a high level of responsibility and independence. His role involves troubleshooting technical issues, providing solutions, and supporting users in their IT needs.
Career Transition Goals
Samuel is actively pursuing a career transition towards becoming an IT Network Engineer. He aims to leverage the skills and knowledge he has acquired during his studies and work experience to advance in the field of IT networking.