Patricia Costa
About Patricia Costa
Patricia Costa is the Director of Customer Support at Bevi, with over 20 years of experience in managing customer care programs and operations. She has held various leadership roles at TripAdvisor and iRobot, focusing on process improvement and talent development.
Current Role at Bevi
Patricia Costa serves as the Director of Customer Support at Bevi, a position she has held since 2023. In this role, she is responsible for overseeing customer support operations and ensuring a high level of service delivery. Her focus includes enhancing customer satisfaction and streamlining support processes to improve efficiency.
Previous Experience at TripAdvisor
Patricia Costa has a significant history with TripAdvisor, where she held multiple roles over an eight-year period from 2005 to 2013. Her positions included Senior Manager of Commerce Content, Senior Manager of Global Customer Support Operations, and Senior Manager of Hotel Relations and Content Integrity. This extensive experience provided her with a deep understanding of customer support and content management within the travel industry.
Experience at iRobot
At iRobot, Patricia Costa worked from 2018 to 2023, initially as Sr. Manager of Operations and Analytics and later as Head of Customer Care Programs, Training, Learning & Knowledge Management. In these roles, she focused on operational efficiency and the development of customer care programs, contributing to the overall customer experience and support strategies.
Education and Expertise
Patricia Costa earned her Bachelor of Arts degree in Psychology from the University of Massachusetts Amherst, where she studied from 1995 to 1999. Her educational background complements her extensive professional experience, which spans over 20 years in managing technology-enabled end-user experiences and customer support programs.
Focus on Process Improvement
Patricia Costa demonstrates a strong focus on process improvement and efficiency gains in her work. She employs data-driven approaches to enhance customer care program management. Her ability to partner with senior leadership to lead transformational initiatives has been a key aspect of her career, enabling her to drive impactful changes within organizations.