Ashley Zucco
About Ashley Zucco
Ashley Zucco is a Senior Customer Success Manager with extensive experience in the hospitality industry, having held various managerial roles at prestigious hotels and resorts. She studied Hospitality and Tourism Management at Purdue University and has worked at notable establishments such as The Plaza and Fairmont properties.
Current Role at Beyond
Ashley Zucco currently serves as a Senior Customer Success Manager at Beyond, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of services. Her experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience in Hospitality Management
Prior to her current role, Ashley Zucco worked at Beyond as a Customer Success Manager from 2020 to 2022. Her extensive background in hospitality management includes positions such as Operations Manager at Burr White Realty and various roles at The Plaza, a Fairmont Managed Hotel, where she served as Reservations and Revenue Manager, Royal Service Manager, and Operations Manager.
Education and Academic Background
Ashley Zucco earned her Bachelor's Degree in Hospitality and Tourism Management from Purdue University. This educational foundation has equipped her with the necessary skills and knowledge to excel in the hospitality industry and customer service roles.
Career Development in the Hospitality Sector
Ashley has held multiple positions in the hospitality sector, including Revenue Manager at SIXTY Hotels and Assistant Front Office Manager at The Fairmont Chateau Lake Louise. Her career began with an internship at Grand Geneva Resort in 2004, and she participated in the Leadership Development Program at Fairmont Copley Plaza, which provided her with a comprehensive understanding of hotel operations.
Notable Roles and Responsibilities
Throughout her career, Ashley Zucco has taken on various responsibilities, including acting roles such as Acting Fairmont Gold Manager and Acting Palm Court Manager at The Plaza. She has also worked as a Project Manager for Hospitality Applications at Destination Hotels, where she contributed to improving operational efficiencies.