Jess Kelso
About Jess Kelso
Jess Kelso serves as the Director of Customer Experience and Operations for EMEA at Beyond Pricing, where she has worked since 2018. With a strong background in marketing and communications, she has previously held various roles in both non-profit and corporate sectors, contributing to her expertise in customer experience management.
Current Role at Beyond Pricing
Jess Kelso serves as the Director of Customer Experience and Operations for the EMEA region at Beyond Pricing. She has held this position since 2018 and is based in Lisbon, Portugal. In her role, she has been instrumental in expanding the company's customer experience operations across the EMEA region. Her responsibilities encompass overseeing customer interactions and ensuring operational efficiency, leveraging her extensive background in marketing and communications.
Previous Experience in Customer Engagement
Prior to her current role, Jess Kelso worked at Advance – Australia’s Global Community as the Manager of Membership and Engagement from 2011 to 2018. During her seven years in this position, she was based in the San Francisco Bay Area. Her experience in this role contributed to her expertise in customer engagement strategies and community building.
Educational Background and Qualifications
Jess Kelso has a solid educational foundation with a Bachelor of Business Administration (B.B.A.) and a Bachelor of Arts (B.A.) from The University of Queensland, both completed between 2001 and 2005. She also achieved a Certificate IV in Training and Assessment from HBA Learning Centres in 2010. Additionally, she participated in an exchange program at the University of Alberta in 2004 and was a Rotary Exchange Student in Spain from 1999 to 2000.
Diverse Work Experience
Jess Kelso has a diverse professional background, having worked in various roles across both non-profit and corporate sectors. Her previous positions include Marketing, Communications and Research Manager at the University of Sydney, Graduate at the Department of Education, Employment, and Workplace Relations, and Marketing and Communications Officer at Stockwell. This varied experience has provided her with a comprehensive perspective on customer experience management.
International Work Environment Experience
Jess Kelso has extensive experience in international work environments, having worked in multiple locations including Lisbon, San Francisco, Sydney, and Brisbane. This exposure to different cultures and business practices has enhanced her ability to manage customer experience and operations in a global context.