Nathalie López
About Nathalie López
Nathalie López is a Senior Customer Success Associate at Beyond, where she has worked since 2022 in Barcelona, Spain. With a background in hospitality and customer success, she has held various roles in the industry, including positions at Hilton, TrekkSoft, and Royal Hotels BCN.
Work at Beyond
Nathalie López has been employed at Beyond as a Senior Customer Success Associate since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Prior to her current position, she worked at Beyond as a Customer Success Associate from 2021 to 2022. Her experience at Beyond highlights her commitment to customer success and her ability to foster strong client relationships.
Previous Experience in Customer Success
Before joining Beyond, Nathalie López held various roles in customer success and hospitality. She worked as a Manager of Customer Success at TrekkSoft from 2019 to 2020. Additionally, she served as a Community and Reputation Manager at Royal Hotels BCN from 2017 to 2018. Her background in these positions equipped her with skills in managing customer relationships and enhancing brand reputation.
Hospitality Background
Nathalie López has a solid foundation in the hospitality sector. She began her career at Hilton as a Practicante en Hostelería from 2007 to 2011. She also worked at Hotel Stubel Suites y Café as an Agente de Front Office from 2011 to 2013 and at GEO Reisen Cia. Ltda. as an Agente de Ventas Internacionales from 2013 to 2016. These experiences contributed to her expertise in customer service and operations within the hospitality industry.
Education and Expertise
Nathalie López holds a degree in Administración de Empresas Hoteleras from Universidad Tecnológica Equinoccial, which she completed from 2007 to 2011. She furthered her education by obtaining a Master en Marketing Digital y E-commerce from CETT_UB Tourism & Hospitality from 2016 to 2017. Her educational background supports her roles in customer success and marketing within the hospitality industry.