Shawn Swan
About Shawn Swan
Shawn Swan is a Tech Support Analyst with a diverse background in customer service and technical roles. He has worked for various companies, including Hireology, Yelp, and Best Buy, accumulating extensive experience in support and account management.
Current Role at Beyond
Shawn Swan currently serves as a Tech Support Analyst at Beyond, a position he has held since 2023. In this role, he is responsible for providing technical support and assistance to clients, ensuring that their issues are resolved efficiently. His experience in customer service and technical support contributes to his effectiveness in this position.
Previous Experience at Hireology
Shawn Swan worked at Hireology in various capacities. He served as an Associate Software QA Engineer from 2021 to 2022 for one year, where he focused on quality assurance processes. Prior to that, he was a Customer Success Associate from 2020 to 2021 for ten months, where he worked to enhance customer satisfaction and retention.
Career Background in Customer Service
Shawn has a diverse background in customer service roles. He worked at Improv Comedy Club as a Customer Service - Box Office from 2014 to 2016 for two years. Additionally, he held positions at Yelp as a Junior Account Executive from 2018 to 2019 and as an Account Executive from 2017 to 2020, where he managed client accounts and provided support.
Educational Background
Shawn Swan studied at the College of DuPage, where he earned an Associate of Science (A.S.) degree in Criminal Justice/Police Science from 2006 to 2009. He also completed his high school education at Glenbard North High School. His academic background provides a foundation for his analytical and problem-solving skills.
Work History Overview
Shawn has held various positions across multiple industries. His work history includes roles at Best Buy as a Home Theater Specialist, FP Mailing Solutions as a Customer Account Specialist, and State Farm as an Insurance Account Representative. He also worked at UPS as a Package Handler from 2007 to 2011, gaining valuable experience in logistics and customer interaction.